Leading user research through user interviews, contextual inquiry, surveys, and usability testing to gather valuable insights and inform design decisions. I'll help you better comprehend your customers' needs and the opportunities tied to them.
Uncover user journeys, jobs to be done, and backstage activities to identify how your company currently serves your customers—frame risks and opportunities into actionable problems to support your team's roadmap.
Wireframes, interactive prototypes, high-fidelity design specs, HTML/CSS: quickly translate complex requirements into design artefacts to validate assumptions, reducing business risks and development costs.
Monitoring customer's activities through analytics, surveys, and customer feedback to continuously improve usability and customer satisfaction.
Applying research insights to effectively collaborate with stakeholders, balancing technical feasibility, business viability, and user desirability.
Embedding UX principles into organizational processes and culture, ensuring customer needs are at the forefront of design decisions and outputs.
Don't be a stranger—reach out to me!